DPTM certification: get ready for the Data Protection Trustmark
DPTM certification shows customers that an independent body has checked how you collect, use and protect personal data. The Data Protection Trustmark (DPTM) is Singapore’s certification for data protection, built on Singapore Standard SS 714. We prepare you for the audit; an independent body audits and certifies you.
15+ DPTM implementations
Who asks for it, and what it shows them
One certificate. Many audiences read it.
- Regulators“If you have a breach, why should we go easier on you?”The PDPC says DPTM may count as a mitigating factor, and it can open the voluntary undertaking route instead of a full investigation.PDPC, read 12 Oct 2026
- Management“If something goes wrong, can we fix it ourselves instead of facing a long investigation?”The PDPC gives DPTM as an example of the accountable practices that can qualify an organisation for a voluntary undertaking.PDPC, read 12 Oct 2026
- Customers“Can I trust you with my personal data?”An independent certification body has checked your practices against a national standard.IMDA, read 12 Oct 2026
- Partners and multinational clients“If we hand you our customers’ data, how do we know you will look after it?”The PDPC says certified data intermediaries can use DPTM to assure clients of their data protection practices.PDPC, read 12 Oct 2026
- Insurers“Do you have a written data protection policy that complies with privacy law?”Insurer cyber proposal forms ask exactly this; DPTM gives an independent answer.AIG Asia Pacific Insurance (Singapore), read 12 Oct 2026
On 28 August 2024 the PDPC found that the Consumers’ Association of Singapore had failed to make reasonable security arrangements and to put in place the data protection policies and practices the PDPA requires.
PDPC, read 12 Oct 2026Who it is for
Organisations that must prove their data protection to customers, partners or tenders, such as clinics, IT vendors, schools and service firms. For compliance heads, DPTM is independent evidence of accountability under the Personal Data Protection Act (PDPA).
Who does what
- You
You name a project lead, give us access to people and records, and adopt the agreed changes.
- Us: we prepare you
We prepare you: gap assessment, policies, data inventory, risk assessment, staff training and a pre-audit readiness review.
- Independent body: audits and certifies
An independent assessment body audits your practices and, if you meet the standard, certifies you.
What you get
Deliverables mapped to what the assessor tests.
- A gap report against each SS 714:2025 requirement
- Policies, notices, forms and records, each mapped to the requirement it meets
- An evidence pack in the certification body’s submission structure
- A mock assessment, and support on audit day
What drives the time and the effort
- How many staff, sites and systems handle personal data
- How many forms, apps and vendors collect or receive it
- What policies and records already exist and work
- How quickly your team can review and adopt changes
- The assessment body’s audit fee, charged by that body
15+ DPTM implementations, from a Singapore medical centre to a construction firm.
In our clients’ words
“PDPA Compliance served with distinction as our consultant in our journey to be DPTM certified.”
Common questions
What does DPTM certified mean?
DPTM certified means an independent assessment body has audited your organisation against the Data Protection Trustmark standard and found that your data protection practices meet it. You can then show the certification to customers and in tenders.
What is the DPTM standard in Singapore?
DPTM is run by the Infocomm Media Development Authority (IMDA) and follows Singapore Standard SS 714. The standard covers how you govern, collect, use, protect, keep and dispose of personal data, and how you handle a data breach.
How long does DPTM certification take?
The time depends on your size, the number of systems and vendors, and what is already in place. We set dates in the proposal after a short scoping call, and the assessment body schedules its own audit. Tell us your scope in 5 minutes and you get a fixed-fee proposal within 2 working days: Scope your project
How much does DPTM certification cost?
Two parts: our preparation, for which you get a fixed-fee proposal after a short scoping call, and the assessment body’s own audit fee. Government grants may cover part of the cost. We check at your first call. Tell us your scope in 5 minutes and you get a fixed-fee proposal within 2 working days: Scope your project
Do you certify us?
No. We prepare you. An independent assessment body audits you and decides on certification, so the certificate means something.
Latest PDPC case on this topic · 2026-05-07 · Condominiums and managing agents · Directions only
Appointing a managing agent does not transfer the MCST's own accountability: it still needs its own DPO, policies and security arrangements covering data the agent processes.
Read the PDPC decision of 7 May 2026, on pdpc.gov.sg (opens in a new tab)Privacy work is led by a Certified Information Privacy Manager (CIPM), issued by the IAPP.
Compliance is black and white. Your business isn’t.
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